Terms and Conditions

Contract with Dialtrip.com 

www.dialtrip.com is a trading name of DialTrip, Having its registered office in A - 25, Hospital Road, Jungpura, New Delhi - 110014, India.

By confirming your travel details with us, you are accepting that the terms of this Agreement apply to your travel arrangements. This also applies to the conditions of any contract made with any supplier. This agreement is made on the terms of these booking conditions, which are governed by Indian Law and the jurisdiction of the Delhi Courts. A contract will exist as soon as we issue our confirmation invoice.

The following booking conditions form the basis of all flight only bookings made with Dialtrip.com Please read them carefully as they set out your rights and obligations.

In the interest of consumer protection, we operate a stringent anti-fraud and security policy and we reserve the right to refuse any booking on the grounds of

a) suspected fraud or b) the inability to prove the identity of the person/s making a booking. In these instances, DialTrip will not accept any liability howsoever caused which is associated and/or resultant with these actions.

This agreement ("user agreement") incorporates the terms and conditions for DialTrip and its brand names to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of DialTrip by using its or its trading name websites or using any other customer interface channels of DialTrip which includes its sales persons, offices, call centers, advertisements, information campaigns etc.

Both User and DialTrip are individually referred as 'party' to the agreement and collective referred to as 'parties'.
DialTrip reserves the right, in its sole discretion, to terminate the access to any or all DialTrip trading name websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. DialTrip is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

The User shall request DialTrip for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and DialTrip as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or ?no show? air or hotel booking shall be deemed to have been forfeited.

Any information which is specifically mentioned by DialTrip as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

The travel bookings done by DialTrip are subject to the applicable requirements of Visa which are to be obtained by the individual traveler. DialTrip is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.

Payment Method

The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking. It is his responsibility to ensure the payment method and details provided are fully correct and legitimate as if these are incorrect or invalid then we reserve the right not to complete your booking request. If the payment details are incorrect in any way then we will endeavor to contact you via the contact details provided but ultimately it is your responsibility to ensure the payment details are correct at the time of making the booking request and we do reserve the right to cancel your booking request.

Booking made on Deposit
As most airlines have a 72 hour ticketing deadline we request full payment at the time of booking. In circumstances where full payment is not required a deposit must be paid to secure the booking. It must be noted that deposits do not guarantee the fare; they only guarantee the seat and deposits are non-refundable.


If you wish to change your travel arrangements in any way, for example your chosen departure date, your chosen route or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who paid for the booking. You will be asked to pay an administration charge and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer you are to your departure date. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Please be aware that most travel providers will not allow a name change and this will be considered a cancellation. Flights must be taken in the order that they are booked. If you do not check in on a confirmed flight, the airline will register you as a no-show and the remainder of your ticket will be cancelled.


You may cancel your travel arrangements at any time. Written notification from the person who paid for the booking and the original tickets/vouchers must be received at the branch where the booking was made. Since we incur costs in canceling your travel arrangements, you will have to pay the applicable cancellation charges which could be up to 100%. Any refund due to you will only be paid once we have received the refund from the supplier. Please note this may take up to four months. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurer.

Airline Ticket Refunds

Where a ticket is refundable, the tickets will be forwarded to the relevant airline for their consideration. Once we have received any refund, we will forward it onto you less any cancellation and administration charges. Refunds for part used tickets are always less than pro-rata and may have no refund value whatsoever. Refunds usually take 12 weeks to process however this may take longer. Tickets returned more than one year from date of issue are classed as expired by the airline and generally have no refund value at all. Lost or stolen tickets may not be re-issued by some airlines and duplicate or replacement tickets may then have to be purchased locally, at the local fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost/stolen tickets. Please ensure that any tickets returned to DialTrip are sent by registered post.

Flight information

Your ticket and travel documents are your document of travel and the information on the ticket/voucher/invoice is deemed correct. It is your responsibility to check your air tickets and other documents immediately upon receipt. If any details are incorrect you must advise us immediately.
Please note that a flight described in your flight ticket as direct will not necessarily be non-stop. Generally, you will need to reconfirm by telephoning the airline or the airport 72 hours before the date of your return flight. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.

We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

Special requests, disabilities and medical conditions

If you have any special request, you must advise us at the time of booking. Although we will endeavor to pass any reasonable requests on to the airline, we regret we cannot guarantee any request will be met unless we or the airline have specifically confirmed it in writing. Failure to meet any special request will not otherwise be a breach of contract. Confirmation that a special request has been noted or passed on or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If you or any member of your party has any disability or medical condition which may affect your flight arrangements, please provide us with full details so that we can advise accordingly. In any event, we must be given full details in writing at the time of booking.

Force Majeure

Except where otherwise expressly stated in these booking conditions, DialTrip and airlines will not be liable for any change, cancellation, affect on your flight(s) / holiday, loss, damage or expense of any nature or description or failure to perform or properly perform any contractual obligation(s) which is due to force majeure. In these booking conditions, force majeure means any event(s) or circumstance(s) which DialTrip or the airline, as applicable, could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, pandemic, system failures and all similar events outside the control of the party concerned.


We reserve the right in our absolute discretion to terminate without notice the holiday arrangements of any customer whose behavior is such that it is likely, in our opinion or that of any airline pilot or any other person in authority, to cause distress, danger, damage or annoyance to any of our other clients, employees, any third party or to property or if you are or appear to be unfit to travel by reason of intoxicating liquor, misuse of drugs or otherwise. In these circumstances, our responsibility for your journey or holiday, including any return flights thereupon ceases. Full cancellation charges will apply and no refunds will be given. Furthermore, we shall then be under no obligation whatsoever to pay you any compensation or meet any costs or expenses you may incur as a result.

Flight Reconfirmations

We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket Please confirm all flights with the relevant airlines and check there have been no time changes to your original itinerary. While we will endeavor to inform you of any changes brought to our attention prior to departure, we will be unable to do so after departure. Failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight.

For all travel, DialTrip would recommend that you purchase travel insurance. It is your responsibility to ensure you have valid travel insurance that covers your needs.

Baggage Allowance

Baggage allowance varies for different airlines therefore please check your allowance with your consultant.

Airline Passenger Information
Some countries and airlines are required by law to supply certain information to immigration authorities and failure to provide this information could result in the passenger being denied boarding. If you do not have this information to hand at the time of booking, please ensure you contact your consultant at the earliest opportunity. The information required is: Your passport details and country of residence and, for the USA only, the address of your first night stay.

Flight delay
Unfortunately, delays sometimes occur. Depending on the length of the delay and surrounding circumstances, the airline concerned should provide refreshments when and where appropriate. DialTrip is not in a position to provide any assistance in the event of flight delay and cannot accept any liability except where expressly stated in these booking conditions.


To be classed as an infant in accordance with the Air Navigation Regulations, a child must be under 2 at the date of return travel. At present, an infant is permitted to travel on an adults lap or, if between 6 months and 2 years old at the date of return travel, in a car seat. If travelling in a car seat, the infant will occupy its own seat and will therefore be liable to pay a child price for that seat. Any car seat used must be approved by the airline and it is your responsibility to ensure that your particular seat is acceptable. Please therefore check this point with us at the time of booking.

Booking condition amendments
We reserve the right to add, withdraw and/or amend any of our booking conditions at any time and without notice.

Immigration requirements to the USA.

The United States Government has implemented legal requirements which necessitate the collection of additional passenger information in advance of travel to/from the USA.

Telephone calls
We reserve the right to randomly listen to and record telephone calls to ensure that our customer service is constantly reviewed.

Dialtrip reserves the right to change the terms, conditions, and notices under which the DialTrip and its trading names websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms and conditions.